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ODAJE

Hello &#x1F44B;&#xA0;We&apos;re Juliette, Sidonie and L&#xE9;na from the Care team at ODAJE (ex M.Moustache).&#xA0;For us, customer satisfaction is our top priority. That&apos;s why we&apos;re available from Monday to Friday to answer all your queries: size advice, care tips, delivery problems, information on your order, etc.&#xA0;The choice is yours!&#xA0;- Send us an e-mail via the <a href="https://contact.gorgias.help/forms/mxnltr4s">contact form</a>, and we&apos;ll get back to you within 24 to 48 hours.&#xA0;- Send us a <a href="https://api.whatsapp.com/send?phone=33186767112">Whatsapp</a>.- Write to us on Social Networks in private message: <a href="https://www.instagram.com/odaje_paris/">Instagram</a> or <a href="https://www.facebook.com/odajeparis">Facebook</a>.&#xA0;- Call us on +33 (0)1 86 76 71 12.If you&apos;d like to join us and send us your application, please visit <a href="https://www.welcometothejungle.com/fr/companies/m-moustache">Welcome to the Jungle</a>.&#xA0;See you soon.

Hello 👋. We're Juliette, Sidonie and Léna from the Care team at ODAJE (ex M.Moustache). For us, customer satisfaction is our top priority. That's why we're available from Monday to Friday to answer all your queries: size advice, care tips, delivery

How to contact us?

📩 Contact us

🎁 Christmas holidays

Delivery times and costs

Where is my order?

I would like to change my delivery address.

When can I expect my order?

My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

My parcel is blocked at customs.

📦 Delivery

Request an exchange.

Request a refund.

Request a gift card.

Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

International returns

🔄 Returns, exchanges and refunds

Can I cancel or change an order ?

What is my order number ?

Where is my order ?

Why has my order been cancelled ?

I can't validate my order.

There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

🛒 Orders

I would like to create an account

I've forgotten my password. What should I do?

I can't log in.

I would like to change my information.

I want to delete my account.

Newsletters

🏠 My Account

What payment methods are accepted?

How secure is my payment?

I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

Taxes

💵 Payment and gift card

Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

Is it possible to reserve an item if there is a restocking?

My item has a defect. What can I do?

Where can I recycle my old shoes?

Repair at the shoemaker

👟 Products

Taking care of your white sneakers

Suede leather

Grained leather

Leather box

Patent leather

Vegetable-tanned leather

Vegan suede / ultrasuede

Cracked leather

Smooth leather

Recycled leather

🧶 Care and shoe repair

I would like to resell your brand.

Would you like to talk about us?

🗞️ Partnership and press

Our Shops in Paris

Our provincal Shops

Our corners

🛒 Our shops

Why did I get Mr Moustache instead of Odaje?

Why Odaje ?

💌 Odaje

How to contact us?Updated a month ago