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ODAJE

You have made a purchase on our site and are unable to log in to your customer account.&#xA0;Sometimes our customers make a purchase on our site without creating a customer account. Don&apos;t worry, we always keep a record.&#xA0;In this case, simply create an account right here by entering the same email address as your order. Our tool will make the link and your order will appear in the My Orders.Don&apos;t hesitate to <a href="https://contact.gorgias.help/forms/ffad8ni4">contact us</a> if you encounter any problems.&#xA0;

You have made a purchase on our site and are unable to log in to your customer account. Sometimes our customers make a purchase on our site without creating a customer account. Don't worry, we always keep a record. In this case, simply create an acco

I can't log in.

🏠 My Account

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Delivery times and costs

Where is my order?

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My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

My parcel is blocked at customs.

📦 Delivery

Request an exchange.

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Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

International returns

🔄 Returns, exchanges and refunds

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Where is my order ?

Why has my order been cancelled ?

I can't validate my order.

There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

🛒 Orders

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I would like to change my information.

I want to delete my account.

Newsletters

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How secure is my payment?

I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

Taxes

💵 Payment and gift card

Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

Is it possible to reserve an item if there is a restocking?

My item has a defect. What can I do?

Where can I recycle my old shoes?

Repair at the shoemaker

👟 Products

Taking care of your white sneakers

Suede leather

Grained leather

Leather box

Patent leather

Vegetable-tanned leather

Vegan suede / ultrasuede

Cracked leather

Smooth leather

Recycled leather

🧶 Care and shoe repair

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🗞️ Partnership and press

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Why did I get Mr Moustache instead of Odaje?

Why Odaje ?

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I can't log in.Updated a year ago