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ODAJE

We are committed to offering you quality and responsible products. If, despite all our quality controls, a pair of shoes has a defect on receipt of your order, we invite you to <a href="https://contact.gorgias.help/forms/ffad8ni4">contact our Care team</a><a href="https://contact.gorgias.help/forms/ffad8ni4">.</a> Please attach photos and a record of your purchase (invoice, receipt) so that we can find the best possible solution. If, after receiving your request, we find that there is an abnormal defect, our team will support you in your efforts.

We are committed to offering you quality and responsible products. If, despite all our quality controls, a pair of shoes has a defect on receipt of your order, we invite you to contact our Care team. Please attach photos and a record of your purchase

My item has a defect. What can I do?

👟 Products

🎁 Christmas holidays

Delivery times and costs

Where is my order?

I would like to change my delivery address.

When can I expect my order?

My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

My parcel is blocked at customs.

📦 Delivery

Request an exchange.

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Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

International returns

🔄 Returns, exchanges and refunds

Can I cancel or change an order ?

What is my order number ?

Where is my order ?

Why has my order been cancelled ?

I can't validate my order.

There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

🛒 Orders

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I've forgotten my password. What should I do?

I can't log in.

I would like to change my information.

I want to delete my account.

Newsletters

🏠 My Account

What payment methods are accepted?

How secure is my payment?

I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

Taxes

💵 Payment and gift card

Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

Is it possible to reserve an item if there is a restocking?

Where can I recycle my old shoes?

Repair at the shoemaker

Taking care of your white sneakers

Suede leather

Grained leather

Leather box

Patent leather

Vegetable-tanned leather

Vegan suede / ultrasuede

Cracked leather

Smooth leather

Recycled leather

🧶 Care and shoe repair

I would like to resell your brand.

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🗞️ Partnership and press

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📩 Contact us

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Why did I get Mr Moustache instead of Odaje?

Why Odaje ?

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My item has a defect. What can I do?Updated a year ago