Haven't found the answer to your question in our Help Center? Don't hesitate to write to us.

ODAJE

<p id="isPasted"><span style="color: rgb(220, 163, 128);"><a href="https://contact.gorgias.help/forms/ffad8ni4">Contact us</a></span>, and a member of our team will be happy to tell you more about us.</p>

Contact us, and a member of our team will be happy to tell you more about us.

Would you like to talk about us?

🗞️ Partnership and press

Return policy

🎁 Christmas holidays

Delivery times and costs

Where is my order?

I would like to change my delivery address.

When can I expect my order?

My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

My parcel is blocked at customs.

📦 Delivery

Request an exchange.

Request a refund.

Request a gift card.

Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

International returns

🔄 Returns, exchanges and refunds

Can I cancel or change an order ?

What is my order number ?

Where is my order ?

Why has my order been cancelled ?

I can't validate my order.

There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

🛒 Orders

I would like to create an account

I've forgotten my password. What should I do?

I can't log in.

I would like to change my information.

I want to delete my account.

Newsletters

🏠 My Account

What payment methods are accepted?

How secure is my payment?

I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

Taxes

💵 Payment and gift card

Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

Is it possible to reserve an item if there is a restocking?

My item has a defect. What can I do?

Where can I recycle my old shoes?

Repair at the shoemaker

👟 Products

Taking care of your white sneakers

Suede leather

Grained leather

Leather box

Patent leather

Vegetable-tanned leather

Vegan suede / ultrasuede

Cracked leather

Smooth leather

Recycled leather

🧶 Care and shoe repair

I would like to resell your brand.

How to contact us?

📩 Contact us

Our Shops in Paris

Our provincal Shops

Our corners

🛒 Our shops

Why did I get Mr Moustache instead of Odaje?

Why Odaje ?

💌 Odaje

Would you like to talk about us?Updated 2 years ago