I made my purchase at a retailer.Updated 4 months ago

You made your purchase on a marketplace (La Redoute, Place des Tendances, Galeries Lafayettes, etc).

We invite you to contact the marketplace's customer service department, who will explain the returns process to you. 

You made your purchase with a retailer.

We invite you to visit this same retailer to exchange or refund your purchase, depending on their return conditions.