Request an exchange, a refund, a gift card, a second exchange...
You have 15 days from the date of delivery of your parcel to request an exchange. If you bought online, go to our returns platform https://www.odaje.com/en/pages/returns and enter your order number (e.g. 321321). You will be automatically redirected
You have 15 days from the date of delivery of your parcel to request a refund. If you purchased online, go to our returns platform https://www.odaje.com/en/pages/returns and enter your order number (ex 321321). You will be automatically redirected to
You have 15 days from the date of delivery of your parcel to request a gift card. If you bought online, go to our returns platform https://www.odaje.com/en/pages/returns and enter your order number (e.g. 321321). You will be automatically redirected
You have made a purchase using the 3-installment payment method via Alma, and you would like to make a return. How do I get my money back?. Either all the instalments are due and you have paid for the product in full. In this case, you will receive y
By default, we can only initiate a refund on the original payment method. Don't worry, in any case, your bank account links both cards. Please contact your bank, which will transfer the funds to your new card. If you need any further information abou
You have 15 days after your purchase to request an exchange, refund or gift card. You can visit any Odaje (ex M. Moustache) store (excluding corners) and our team will take care of your return directly on site.
If you have paid for your purchase with a gift card and have requested a return, the gift card will automatically be credited again. The card code will remain the same. If you have deleted or lost the email with the card code, contact us and we will
You made your purchase on a marketplace (La Redoute, Place des Tendances, Galeries Lafayettes, etc). We invite you to contact the marketplace's customer service department, who will explain the returns process to you. You made your purchase with a re
Returns are free within the European Union. From French Overseas Departments and Territories and the rest of the world, you will be responsible for the return shipping costs, and only a refund will be possible. You can choose the carrier of your choi