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<p>In most cases, parcels take only a few days to clear customs. If the delays are abnormally long, don&apos;t hesitate to<span style="color: rgb(220, 163, 128);"> <a href="https://m-moustache-qaaqsgusbkz.gorgias.help/en-US/contact">contact us</a></span> so that we can take the necessary steps.</p>

In most cases, parcels take only a few days to clear customs. If the delays are abnormally long, don't hesitate to contact us so that we can take the necessary steps.

My parcel is blocked at customs.

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🎁 Christmas holidays

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Where is my order?

I would like to change my delivery address.

When can I expect my order?

My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

Request an exchange.

Request a refund.

Request a gift card.

Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

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There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

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I can't log in.

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I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

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Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

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My item has a defect. What can I do?

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Repair at the shoemaker

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Taking care of your white sneakers

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Leather box

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My parcel is blocked at customs.Updated a year ago