Delivery times and costs, order status, change of address, late delivery, return shipment...
The delivery conditions vary according to the carrier you choose and the country of destination. All orders placed before 11:00 am (excluding weekends and holidays) are shipped the same day. If the order is placed after 11:00 am, it will be shipped o
Once your order has been dispatched, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you selected at the time of purchase. To track the delivery status of your order, go to your personal space, headin
We can change a delivery address within 10 minutes of validating your order. Please call us during our opening hours for faster processing. Unfortunately, once the 10 minutes have passed, we will no longer be able to modify your address.
Your order will be shipped on the day of purchase, provided it is placed before 11 AM (excluding weekends and public holidays). Please allow 24 to 72 hours for your tracking information to be updated.
It may happen that your delivery is delayed. This means that the parcel has encountered an incident during transit. In this case, we invite you to gather information about your order and contact our team here, so that we can work together to find the
Colissimo without signature: sometimes a parcel is notified as delivered the day before the official delivery, which doesn't take place until the next working day. If, after waiting and making the rounds of your neighborhood, you still haven't receiv
If you have not been able to collect your parcel, or if the carrier has not been able to deliver it, and it has been returned to us, please do not hesitate to contact us. In the event of a refund, it will be made by the same means of payment used to
In most cases, parcels take only a few days to clear customs. If the delays are abnormally long, don't hesitate to contact us so that we can take the necessary steps.