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ODAJE

<p>If, after validating your order, you receive a cancellation e-mail, this means that one or more products in your order is unfortunately unavailable. Our customer service department will contact you to confirm the cancellation and refund of your order. Please note that the refund will be made via the same means of payment used at the time of purchase.</p>

If, after validating your order, you receive a cancellation e-mail, this means that one or more products in your order is unfortunately unavailable. Our customer service department will contact you to confirm the cancellation and refund of your order

Why has my order been cancelled ?

🛒 Orders

🎁 Christmas holidays

Delivery times and costs

Where is my order?

I would like to change my delivery address.

When can I expect my order?

My package is late.

My package says delivered but I haven't received anything.

My parcel has been returned to sender. What should I do?

My parcel is blocked at customs.

📦 Delivery

Request an exchange.

Request a refund.

Request a gift card.

Refund via Alma

I have changed my bank card. Will I be refunded ?

I made my purchase in a Odaje (ex M. Moustache) store.

I paid with a gift card.

I made my purchase at a retailer.

International returns

🔄 Returns, exchanges and refunds

Can I cancel or change an order ?

What is my order number ?

Where is my order ?

I can't validate my order.

There is an error in the content of my order.

I would like an invoice.

Our gift card

I can't finalize my order, an error message appears.

I would like to create an account

I've forgotten my password. What should I do?

I can't log in.

I would like to change my information.

I want to delete my account.

Newsletters

🏠 My Account

What payment methods are accepted?

How secure is my payment?

I would like to pay for my order with a gift card, credit note or discount code

I would like to buy a gift card

Taxes

💵 Payment and gift card

Pleated leather, leather box or patent leather, what's the difference?

The product I want is not available.

Is it possible to reserve an item if there is a restocking?

My item has a defect. What can I do?

Where can I recycle my old shoes?

Repair at the shoemaker

👟 Products

Taking care of your white sneakers

Suede leather

Grained leather

Leather box

Patent leather

Vegetable-tanned leather

Vegan suede / ultrasuede

Cracked leather

Smooth leather

Recycled leather

🧶 Care and shoe repair

I would like to resell your brand.

Would you like to talk about us?

🗞️ Partnership and press

How to contact us?

📩 Contact us

Our Shops in Paris

Our provincal Shops

Our corners

🛒 Our shops

Why did I get Mr Moustache instead of Odaje?

Why Odaje ?

💌 Odaje

Why has my order been cancelled ?Updated a year ago