Modify or cancel an order, order number and status, invoice request, gift cards...
Unfortunately, once your order has been confirmed, we are unable to modify or cancel it, whether it is in processed or unprocessed status. In addition, we are unable to add an item to your order. To do so, you will have to place a new order. For logi
You can find your order number in the confirmation e-mail sent immediately after your purchase (ex "Your order no. 360495 was registered on 18/03/2024"). For exchange orders, simply add "EXC-" in front of your order number (ex EXC-360495).
Once your order has been shipped, you will be informed by e-mail. You will then receive the tracking number provided by the carrier you have selected. You can find your tracking number in your Odaje (ex M. Moustache) account under "My orders". If you
If, after validating your order, you receive a cancellation e-mail, this means that one or more products in your order is unfortunately unavailable. Our customer service department will contact you to confirm the cancellation and refund of your order
Don't worry, all you need to do is refresh the page, which may be enough to unblock the situation. If this still doesn't work, the best solution is to try placing your order from another navigator (we recommend Google Chrome) or from a computer if yo
We are sorry that the content of your order does not correspond to what you ordered. We invite you to contact our customer service department, who will find the best solution for you. Please send us a photo of the item you have received, together wit
Your invoices are available in your customer area, under Details, then click on Download my invoice. Please note that we cannot modify an invoice. If you need to, please contact us.
Our gift cards can be found right here. You can choose between an e-gift card or a paper gift card. The amounts are 25€, 50€, 100€, 125€, 150€, 200€, 250€, 300€ and 350€. The e-gift card is sent directly to your e-mail address the same day. You can p
Unfortunately, this message appears when the item in your basket is out of stock. We advise you to empty the basket and start again.